Emergency numbers and what to do
Save these in your phone before you drive, and read the short checklist below. Most problems are small and easy to sort out with a call.
Numbers in Sri Lanka
- Police: 119 (or 118)
- Ambulance: 1990
- Fire and rescue: 110
- Tourist hotline: 1912
- Tourist police: 011 242 1052
Source: Sri Lanka Tourism and the airport authority (airport.lk). Numbers can change, so check before you travel.
Our own numbers: +44 7768 787 119 (United Kingdom) or +94 11 000 0000 (Sri Lanka)
If you have an accident in our car
- Make sure everyone is safe. If anyone is hurt, call an ambulance on 1990.
- Call us.
- If anyone is hurt, or another person or vehicle is involved, call the police on 119 and ask for a police report. We will need it.
- Take photographs of the scene, the vehicles and any damage.
- Do not admit fault or agree to pay anyone.
- Do not leave the car unattended.
If the car breaks down
Pull over somewhere safe and call us. We will arrange help or a replacement car, depending on the situation.
If the breakdown was not caused by anything you did, you are not charged for the help, and we adjust your hire charge for the days you lost. The details are in section 11 of our terms.
Fines, tolls and parking
Fines, tolls and expressway charges are your responsibility. If we pay one for you, we may recover it from you. Keep any ticket or receipt you are given and tell us if you are unsure what to do with it.
Before you drive away
- Save the emergency numbers above and our number in your phone.
- Photograph any marks that are already on the car when you collect it.
- Check that you have your licence, passport and the rental agreement with you.
Common questions
Who do I call first after an accident?
If anyone is hurt or in danger, call the emergency number first (police 119, ambulance 1990). Then call us. Do not leave the car unattended.
Do I need a police report?
If anyone is hurt, or another person or vehicle is involved, call the police and ask for a report. We will need it.
Will I be charged if the car breaks down?
Not if the breakdown was not caused by anything you did. We arrange help or a replacement and adjust your hire charge for the days you lost.
Who pays a traffic fine or a toll?
You do. Fines, tolls and expressway charges are the hirer's responsibility. If we pay one on your behalf we may recover it from you.