
Support
Every question we get asked, grouped by topic. Can't find yours? Ask us and we will reply within 24 hours.
How do I book?
Tell us your dates, your flight number and the currency you prefer. A person replies within 24 hours with a price. Nothing is confirmed until you accept it.
Do I pay to enquire?
No. Asking for a price costs nothing, and nothing is charged until you accept our quote and confirm your booking.
How and when do I pay?
You pay a 15% deposit when you confirm. It secures your car for the whole of your hire. The full amount must be paid before you collect the car.
Read moreIs airport pickup really included?
Yes, in every hire. All international flights land at Bandaranaike International Airport (Katunayake), and our agent meets you there. They check your documents and either hand you the keys, or take you to your destination and leave the car with you there.
Read moreWhat if my flight is delayed or lands at night?
We track your flight. If it is delayed, our agent manages the handover for you, so your pickup is guaranteed even if you land in the early hours.
Read moreWhere do I return the car?
We have drop-off locations in most major cities. We can also collect the car from your final destination, or meet you at the airport when you fly home. We agree the place with you in advance.
Do I need a permit to drive in Sri Lanka?
Anyone with a valid driving licence can get a temporary Sri Lankan driving licence on arrival. You do not need to arrange anything in the country that issued your licence.
Read moreCan I add a driver?
Yes, on request. The price depends on how many days you want the driver for. For the whole stay we calculate it as a full tour.
Read moreCan I change my dates?
Ask us as early as you can and we will confirm what we can do, depending on availability. Cancelling more than 48 hours before collection is free.
Read moreWhat if the car breaks down?
Call us. We arrange help or a replacement. If the breakdown was not caused by anything you did, you are not charged for the help and we adjust your hire charge for the days you lost.
Read moreIs there a minimum hire?
Yes, five days. Hire length counts both the day you arrive and the day you leave.
Still have a question?
Ask us anything before you book. We reply within 24 hours.
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